260PT Planer Thicknesser Issues

Does anyone have one of these planer thicknessers? Not the 106 but the replacement APT260PT.

I have an AP260SPT (spiral cutter) - no issues (yet)

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I do!

Just got it a few days ago, worked fine after the first setup and calibration coming out of the box.

However I wanted to joint a few boards and noticed front end snipe… its worse at the outfeed table closest to the fence. I’ve been trying the straight edge trick where the blade touches it and lifts it up, moves it and releases it again (for 5mm). But this doesn’t seem the case. For the life of me I can’t seem to make the straight edge and the teeth to touch however much I seem to turn the adjusters…

If anyone had any tips, let me know!

It being the holidays the customer service isn’t responding my calls, I don’t blame them for that one.