Poor stocks of some items in branches

Having just praised Axminster (generally), I’d like to put a marker down for what seems to be the poor stocking levels in branch, or perhaps it’s just poor communication between branch and customer?
While I’m sure everyone realises that branches cannot ensure that they have the whole the range of EVERYTHING in stock ALL THE TIME, it would be so very helpful, if when we place an order (which BTW, we will be doing again quite soon - for quite a £LOT of items), you could show which ARE NOT in stock (or better still contact us) and NOT simply cancel it from the order. NOT AT ALL HELPFUL!

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I tried to order two items a few months ago for delivery. They said one was out of stock. I ordered the one they had and paid for delivery. I got the other item on EBay. Guess who the seller was? Yep, ended up paying two delivery charges.

Yeah, not sure how that all works??? an online shop AND Ebay???

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