I really don’t recall stating that I expected Axminster to have this sorted out by tomorrow morning…lol… in fact I. Don’t recall setting any deadlines, only that I thought it should be done, and that I thought it would not be too onerous a task or take that long to achieve…
Let’s put it another way, if the Board of Directors at Axminster decided today at their board meeting to increase the price on the whole range of goods they sell by 10% for start of business on Monday next, do you think it would be achievable…or do you think the IT Manager would be telling the Board ‘Sorry guys, impossible, it’s gonna take of month of Sunday’s to do this at least, we have over 17000 items you know’…!!
No, nor do I…
Ergo, it’s an achievable aim, even it it was, let’s say programmed to be done in the background over a number of weeks, tested, and then going live…
I do think in hindsight it would be good for business if companies were more ‘up-front’ with their customers on this, and provided information to them on the ‘Country of origin’ of goods they are selling, when their customers are looking at those goods, and before making a decision to purchase… I think Customer’s would appreciate that, I know I would… and I think it would be a good addition to the level of ‘Customer Service’ offered…
What I have exampled in these posts I hope, is that Axminster gives the impression that that their own brand is ‘made in the UK’…that’s the definite impression I had by looking at and reading the info they put out on their web site…which is my main means of looking at their range and ordering…
In addition, nowhere on the Axminster site does it state or imply that any of their own brand goods are in fact manufactured overseas…
As it turns out there is a source of information on this, but in the case of the TS 200 Saw Table, it’s contained within the machines manual under the heading of ‘Declaration of Conformity’, which is a statement saying the machine complies with the relevant EU standards applicable related to safety in its design…
I would argue that most people would not look at this statement (as I did not), knowing that it referred to such… However, that the very place Axminster chose to place the information on the ‘Country of Origin’ of the machine…
I only spotted the ‘Country of Origin’ when I saw the label at the head of this thread on the outside of shipping carton, following delivery and prior to unboxing the equipment. Inside that carton was an Axminster box with no such information on it…
I did not buy this machine from an Axminster store, so I cannot say if at a store the outer shipping carton would have been removed exposing the Axminster box (with no such information), had I gone in a store to buy and collect it…?? But I expect that very well might be the case…
In those circumstances, I could well have bought the machine, got it home, set it up, read the instructions, ignoring the bit on ‘Delcaration of Conformity’…as you do…and been blissfully unaware of the fact that this machine was made anywhere else than by Axminster in the UK…!!
I hope by now you are getting my drift…
So, yes, I think being up-front with your Customers and including information on the ‘Country of Origin’ in the information available on the items web page is a good idea…
As I mentioned above, EU law has now changed so there’s is no requirement to place information on the item itself relating to it’s country of origin…and you make of that what you wish, I think it’s a retrograde step…and a further degeneration of EU standards…
Lastly Woodman, may I ask if you work for Axminster? As your comments seem not so much an arguement on the topic as a defence of Axminster…
Personally, on bringing this matter to the forum I was thinking ‘Customer’…but it seems the respondents are more interested in defending Axminster, by placing presumed obstacles in the way of simply providing information where it can be clearly and plainly observed prior to making a purchase…
I rest my case!